How to use marketing automation basics to build relations with your customers? 4 STEPS.

Currently more and more companies are incorporating marketing automation basics into general marketing strategy. Thanks to innovative digital communication tools they build and strengthen relations during the whole customer journey. Let us see how it looks like in 4 simple steps.

STEP 1 – Let yourself be found

This is crucial and the most important point. Without knowing you, your customer will not purchase from you. So, at the beginning you should create awareness strategy to build interest of your brand and your products. Here, you should use digital marketing channels, such as: social media, display advertising, video advertising or paid search text ads.

Think also about a key message that you would like to add on your marketing materials. What is your main objective and how would you like to influence on the customer?

Don’t forget to be prepared! While launching a marketing campaign expect a heavy traffic on your website. Ensure usability and readability in order to maximize conversion.

STEP 2 – Get data about your customer for your marketing automation basics

Congratulations! In this step you managed to reach your customer and encourage him to visit your website. Now, with help of marketing automation tools you can track his behavior: Who is he? Did he quit fast? Or maybe he was looking for some detailed information about your offer. You can use this valuable data for your further activities.

At first, focus on creating segments of your target group. Divide them into groups of users that are similar to each other, i.e. users that left your shopping card just before purchasing.

Be careful when handling with data. Learn about the regulations in force in your country and comply with them.

STEP 3 – Reach your customer again but with a personalized communication

It is the real advantage of marketing automation basics. When having your customer base divided into segments, you can reach them with a tailored communication – to each individually. For example, those who stopped the purchasing process, can see later a Facebook Ad with the product they wanted to buy. Adjusting marketing communication increases conversions and as a consequence, influences the revenue growth.

On this stage you can use plenty of tools, such as: newsletters, text messages or mobile notifications.

Be professional! Do not force too many contacts with your brand. Intrusive advertising will only lead to losing the customer.

STEP 4 – Build loyalty and engagement

Last but not least, stay in touch with your customer and do not make him forget you. If he has his birthday – send wishes and a discount coupon for your products. Engage him regularly by providing special offers and customized communication. As a result, you will acquire dedicated ambassador that not only purchases regularly but also encourages his friends and family to do so.

Focus on the quality of your services and customer care. Don’t let your customer to be dissatisfied because of your service or poor contact. Be professional.

Are you ready to use these marketing automation basics?

1. Customers buy products from the companies that have relations with them.
2. Collect and segment the data about your target group provided by digital systems. Use this data in your marketing automation basics.
3. Give your customers a multichannel experience. Communicate with them in many different places.
4. Be professional on every stage of contact with your customer.