Support

Name*
First Last
Email*
Product*
An active subscription is required for all support requests. If you don't see a product it means that you are not logged in or don't have a valid subscription. Please log in or resubscribe.
Website*
Enter website URL which you need help with.
Please browse ideas and add your own feature requests here: ShopMagic Ideas →
Summary*
In 10 words or less, summarize your issue or question
Your question*
Reason for refund*
- I didn't know how to do something or didn't understand the docs
- I didn't know how to activate the plugin or license
- The plugin was missing a feature I needed
- The technical support that I received was poor
- Other
We're here to help, please consider submitting a support ticket before the refund.
We're here to help: please read how to activate a plugin and API key →
You may proceed, but please note that missing feature may not result in a refund. All our plugins have thorough descriptions and there is a full featured demo, so we assume that you understand everything that is included with the plugin, including the features and capabilities.
We are very sorry to hear that. We will forward your request to our Happiness Team Leader to sort this out.
Explanation*
Please clearly describe why you are asking for a refund. The exact reason is required to process your request.
Refund Policy*
Refunds will be offered at our sole discretion. Sending a refund request does not automatically mean that we will grant the refund.
- I accept the refund policy*
If you are reporting an issue:
1. Make sure that you are using a supported WooCommerce version. You can find the supported versions in the docs.
2. Make sure that you are using the latest version of the plugin.
3. Please provide steps to reproduce the problem.
4. Attach WooCommerce system status (below).
Describe your issue*
Please include plugin version that you use, WooCommerce and WordPress versions - this will help us tackle the problem faster.
File
Upload screenshot with plugin settings or that visualizes the problem you have.
Allowed file formats: jpg, gif, png, pdf, zip.
WooCommerce System Status
Upload WooCommerce System Status. This will speed up problem verification.
Accepted file types: txt, doc.
Support Policy*
- I accept the support policy*
Describe your billing issue*
Feature Request*
Enter the product name and describe what feature you would like to be added.
CAPTCHA